The second point is when the annual maintenance costs begin. Most vendors start maintenance as soon as you sign the contract or start implementing it. Make sure you have a good understanding of when it starts. Depending on the supplier and your company`s strike force, you can start maintenance later. Later, your software asset management system announces that software license consumption has decreased and that you have saved your organization a lot of money. Maintenance fees are the sacred coffers for enterprise software providers. A vendor`s maintenance and support fees for each software license, typically 20 to 25 percent of the net license price per year, provide exorbitant margins that fill the coffers of vendors such as SAP and Oracle each year. According to analysts` estimates, recurring maintenance costs can account for nearly 50 percent of most application providers` total revenue. In addition, the software operator must provide the service provider with access to the necessary computers and a reasonable period of time to correct such software errors. All updates – including bugfix updates, minor version updates or major version updates – on products and documentation licensed by axaio`s licensee are provided upon request or after authorization by axaio.
Axaio`s policy is to use the Internet for software distribution. Users who need media are responsible for both media costs and shipping costs. All product updates are made available to the licensee on axaio`s website and/or FTP server for the duration of this agreement, at no additional cost, except as described above. During the validity of the contract, changes to the operating system can be purchased for discounted products as follows: In addition, do not buy software that you do not need, even if the provider offers a huge discount on additional modules. There`s no such thing as a free lunch. If the vendor charges maintenance based on the list price of these modules, you`re probably paying for software you never implement. If you think you`re implementing it later, buy it later. This will encourage the provider to be sure that you will succeed with the modules you buy. PandaTip: The “Authorized Access” section of this model describes all the physical or digital locations in which you need access to perform software maintenance. Customers who have a Software Maintenance Contract (SMA) have the right to be advised by phone and email during normal working hours. SMA support takes the form of the best possible solutions and may include short-term workaround solutions and/or the provision of product or documentation modifications. If you pay attention to software maintenance agreements during the sales cycle and monitor their costs after the sale, companies can save considerable dollars in the long run.
Practical tips If you are concerned about the high costs of software maintenance, there are several steps you can take to keep costs in harmony. Software licensing and maintenance are important items in most IT budgets. More than 30% of IT budgets are for software projects. Apps are often downloaded and installed, sometimes for short projects or to solve a particular problem. Once it has reached its goal and is no longer needed, this software is often in slow motion on the device that consumes a license and is under maintenance. SAP has offered some of the lowest maintenance costs in the industry in the past.